Human Ventures http://humanventures.net Most recent posts at Human Ventures posterous.com Sun, 07 Nov 2010 08:01:00 -0800 How to Make Giving Feel Good http://humanventures.net/how-to-make-giving-feel-good http://humanventures.net/how-to-make-giving-feel-good
One of the greatest parts of being married is learning all sorts of wonderful things about yourself and life in general as part of the process. Here's one...

Giving is not always fun. Sacrifice of any size isn't easy. Even things as simple as being interrupted in your morning reading to do a quick favor or having to unexpectedly stop at the grocery store on the way home to pick up an ingredient for dinner can be obnoxious. When the interdependence that accompanies any relationship becomes a game of endless asking to give, it quickly becomes tedious for both the "asker" and "askee."

Ironically, perhaps the best and easiest way to avoid this "giving fatigue" is to start doing more offering. I find that the more I anticipate needs and offer to do things for others, the better I feel about actually performing those tasks, even when they are exactly the same favors that I found formerly irritating.

I've found the same to be true in my philanthropic giving. Those times when the idea to give has been my own - when it has been unsolicited - I've found the giving not only more gratifying but far more memorable.

I could say the same about work. Taking initiative and volunteering to do is much more fun that being delegated to.

So, again, lesson number 5,143 from marriage... Being asked to give is tiring. Offering to give is empowering and enjoyable. So anticipate needs, offer help, and watch your relationships be transformed.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Thu, 30 Sep 2010 04:56:00 -0700 Ditch Process, Embrace Experience http://humanventures.net/ditch-process-embrace-experience http://humanventures.net/ditch-process-embrace-experience

We use the concept of "process" constantly in the world of business. We speak of building more customer-friendly delivery processes, enhancing the effectiveness of our sales process, and creating professional development processes for employees that are engaging and grow skills.

One of the things that first struck me about behavioral economics is its potential for helping us create more robust processes by better accounting for and even leveraging human irrationality and fallibility. Only recently, however, did it dawn on me that I was absolutely wrong to believe this. One simply can't apply a set of theories so grounded in human experience to a concept based in 20th century industrial thinking.

Put differently, we need to start recognizing that processes are mechanical and schematic. Building a process is a matter of establishing workflow and linking disconnected cogs. Processes assume that the "work" being done is inanimate and easily subjected to human manipulation, and that the goals of the process can be accomplished through the proper application of theories of efficiency.

The reality, however, is that this idea of process is increasingly irrelevant to the work that most of us do. Our "processes" are not mechanical in nature but rather deeply human. The "work" that is being moved around is in fact the attitudes, beliefs, behaviors, and decisions of other people. Success is defined as successfully influencing, through a series of interrelated activities (that sometimes seem superfluous or wasteful), these decisions and behaviors.

When we come to recognize this, we quickly realize just how inadequate the idea of "process" is for 21st century work. Processes don't impact people. Well-designed experiences do. And designing experiences that profoundly impact people requires an unrelenting attention to the details and nuances of human psychology and subjectivity and a massive amount of creativity that simply aren't required when building a mechanical process that systematically complies with the laws of nature and physics.

How would your world change if you stopped talking about customer-facing processes and started talking about customer experience, if development experiences replaced development processes?

It's time to ditch process. Let's embrace experience.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Thu, 02 Sep 2010 20:46:18 -0700 What do you do for a living? http://humanventures.net/what-do-you-do-for-a-living http://humanventures.net/what-do-you-do-for-a-living
I recently received a friend request on Facebook from a high school acquaintance. As I was looking over her profile to see what she's been up to, I was struck by her job title, "Building Roads."

When people ask you what you do, do you fire off a fancy but esoteric-sounding job title like "Director of Special Projects"? Or do you "build roads"? 

Would you feel more fulfilled in your career if you thought of yourself as a "road builder"?  

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 20 Aug 2010 08:29:54 -0700 Turn Your Organization Into One Big Project http://humanventures.net/turn-your-organization-into-one-big-project http://humanventures.net/turn-your-organization-into-one-big-project
How excited do you get about processes?  How about routine and organization!? Hmm...two ideas that get my blood moving.

Not many of us get great fulfillment from following a process or the notion of being a being a really efficient cog.  Even those of us who claim to derive energy from process and routine are most likely referring to the enjoyment of designing, implementing, or refining these things.

Humans aren't really "process" beings, after all. We're "project" creatures. We can dedicate ourselves to a task or goal for an extended period of time - perhaps several years - but not indefinitely. At some point the learning curve flattens and the mundane nature of the work starts to drain our motivation and engagement, especially if we aren't being challenged in other spheres of life.

Where this story gets really interesting is when you start thinking about organizational missions, goals and strategies. Finding a way to align and inspire a group of people around a shared vision or BHAG is one of the primary challenges of leaders in all organizations. But any BHAG worth setting requires many years - maybe decades - to realize. And you have an organization that is constantly changing. People - "project people" - are coming and going and few have the attention span and raw dedication to your goal to stick with you to the end. 

So, how to get the greatest alignment and effort from people while they're around becomes the real challenge. 

The answer may just lie in setting concrete, meaningful, yet shorter-term organizational goals that leverage people's project-based natures. 

For example, your organization's mission may be to end death from preventable and imminently treatable diseases in Sub-Saharan Africa. Great.  Your long-term BHAG? Reduce the number of deaths from diarrhea by 90% in Angola, Zambia, and the Congo. Awesome! You've got a mission and BHAG worthy of your people's time and attention. But getting people to really focus and align requires a shorter-term strategic objective, like, "Create access to clean water in 50% of the highest-need communities in these countries by Jan 2014." 

Now you've created a project. An organization-wide project that will require good processes and certainly involve some routine, but one with a timeline and scope that really engages and motivates.
 

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Sun, 20 Jun 2010 20:31:00 -0700 Spotlight on Innovation Presentation http://humanventures.net/spotlight-on-innovation-presentation http://humanventures.net/spotlight-on-innovation-presentation
Great deck here on innovation and talent management from my good friend Adam Walz...

Spotlight on Innovation

View more presentations from Adam Walz.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Wed, 16 Jun 2010 11:23:00 -0700 The Most Important Entrepreneurial Trait That Nobody Talks About http://humanventures.net/the-most-important-entrepreneurial-trait-that http://humanventures.net/the-most-important-entrepreneurial-trait-that
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What makes entrepreneurs great? 
 
A ton of research exists of this question, and two traits that frequently come up are low risk aversion and a high tolerance for ambiguity.
 
Breaking that down a bit...
 
Risk is something we intuitively understand as betting on the unknown. However, the specific definition of risk applied by economists (esp those of the Knightian variety) is directly linked to quantifiable expected outcomes. For example, a horse-racing track gives you the odds of your horse winning, and you know/can control the amount of money you will wager on the horse. With that information, you can calculate the expected outcome of betting lots of money on the long shot (hint: it's probably a very small number).  You are taking a risk, but its a relatively known and well-understood risk.
 
Ambiguity, on the other hand, is tied to uncertainty, which Frank Knight was sage enough to help us understand as situations in which the odds of winning and expected outcomes can't be quantified. So having a tolerance for ambiguity is about an ability and willingness to move forward and make decisions despite lots of unknowns.
 
Ok, good stuff so far. But are both required for entrepreneurial success? Authors like Amar Bhide have shown us, using empirical research, that a willingness to take big risks is not something that most entrepreneurs are endowed with. Real-life entrepreneurs start with a simple idea that requires little investment and, therefore, does not constitute a major risk. To boot, entrepreneurs, even those who have founded Inc 500 companies, have low opportunity costs. They are generally not turning down great job opportunities and big money elsewhere in order to start their business. They tend to have limited experience/skills and often are creating a business as much out of necessity and a desire to be self-employed as out of raw ambition.  In fact, a low risk aversion doesn't seem to be necessary for entrepreneurial success until massive inflows of cash are needed to scale and/or the business has grown to a size where future failure would destroy the entrepreneur's small fortune.
 
What about a tolerance for ambiguity? That does seem critical, as great entrepreneurs are generally operating in new and developing markets where unknowns abound and effective opportunism often determines success.
 
But there is one piece missing here - a critical one - that ties into that idea of opportunism. On the one hand, being opportunistic relates to making decisions and moving forward despite perfect information and a coherent strategy. It requires a leap of faith and tolerance for ambiguity. 
On the other hand, opportunism is very much "destructive." It often requires throwing out a formulated plan of attack and way of thinking about the entire business. It requires a shamelessness and lack of pride in opinion/authorship that allows the entrepreneur to wholly re-design his/her company around new information and opportunities. Those are unique skills and traits that fall under the categories of "humility" and "adaptability" that traditional ideal types of the entrepreneur generally fail to fully explore and consider.
 
The lesson here is this...If you are interested in starting your own business but are the kind of individual who has a hard time changing course once you've committed (publicly or privately) to a plan, you've got a problem. It's not a downside that can't be overcome, but it's one that needs to be acknowledged, understood, and compensated for if you hope to make your company a success.
 
 

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 21 May 2010 10:39:00 -0700 Do Experts Kill Productivity? http://humanventures.net/do-experts-kill-productivity http://humanventures.net/do-experts-kill-productivity
 
The rise of the knowledge economy and knowledge worker over the last decade has brought about a new philosophy related to corporate productivity. 
 
That philosophy sounds a little bit like this...
 
"Hire the best and the brightest, give them the resources and support they need, and get out of their way."
 
Sound familiar? It should. It would be difficult to overplay the significance and ubiquity of this belief. The infamous "War for Talent" is real, and I witness everyday the determination of HR and business executives to hire, retain, and develop the most talented employees. Many billions of dollars globally are dedicated to this end. And now, apparently, more and more CEOs are determining that extracting as much as possible from your best employees and laying off everyone else is a great way to reduce costs and bolster profits. (ht: @larsleafblad)  They have fully bought into the idea that throwing smart people at problems is the road to success.
 
I'm starting to believe, however, that this model of organizational productivity is fundamentally flawed. 
 
Ultimately, this model is an expert- or talent-based model of productivity that is neither secure/reliable nor scalable.
 
Reliability/Security 
 
Talent within organizations always varies. Whether you are Google or General Motors, the "talent" of employees is not uniform; rather, it ranges across some continuum. This inevitably leads organizations, often implicitly rather than explicitly, to operate based on a hub-and-spoke model in which the experts - the hardest-working, most knowledgeable, and/or most resourceful people - are the hubs. 
 
Think of the Program and/or Product Managers, Sales Consultants, and SMEs of various sorts in your company. These are people who many across the company rely on to complete critical tasks, despite the frequent lack of any reporting relationship.
 
There are a few things inherently wrong with this model. One is that a hub-and-spoke model necessarily reduces throughput. If every plane flying from the west to the east coast has to go through St. Louis, and St. Louis can only clear X number of planes a day, then those constraints in St. Louis necessarily determine the peak productivity of the overall system. St. Louis is the bottleneck.  Demand quickly outpaces supply in such a system and, when it does, the inevitable result is WAITING! 
 
In a knowledge-based organization, it is people who do the waiting. And making people wait around for bottleneck experts leads to:
  • Feelings of boredom and disengagement
  • Job dissatisfaction and frustration resulting from having to "figure it out for oneself"
  • Employees working on large numbers of projects/work streams in order to keep themselves busy - an ADD approach to work that limits focus and can water down project outcomes. 
  • Counter-productive and distracting "new initiatives" that derive from needing to feel useful/productive while one waits rather than from the need to solve a substantive problem
The other problem with hub-and-spoke "expert" models is that they lend themselves to single points of failure. If inclement weather shuts down the St. Louis airport, the whole operation is screwed. Likewise, if one of your critical experts goes on vacation or leaves the organization, the process(es) that relied on that individual can grind to a screeching halt.
 
Scalability

Clearly, keeping a hub-and-spoke system up and running is difficult enough. Scaling such a model is next to impossible. Experts are hard to find and expensive to retain. Often, they struggle to pass on their knowledge and expertise to others, both because they don't always realize what makes them "talented" and because the time and incentives don't exist for them to do this kind of cross-training. 
 
In  other words, if your experts are busy (which, in a hub-and-spoke system, they almost certainly are) and value the prestige and job security that comes with being the go-to resource, don't expect them to help you grow.
 
So What? 
 
Good question. Clearly, the expert- or talent-based productivity model has some serious flaws. What's the alternative, then? How about a more process-based approach to human productivity.
 
A good way to think about this is in terms of Roger Martin's "Knowledge Funnel."
 
 
 
The funnel starts with "Mysteries." These are all of those things that talented people are great at figuring out. They use their brains, background, and/or tenacity to tacitly make sense of the otherwise confounding. In doing so, they become the go-to for solving the mystery every time it surfaces. 

That's all fine and good, but that is generally where the process stops and where the hub-and-spoke development begins. Becoming more and more overwhelmed with the organizational demand for their ability and increasingly attached to the social prestige it offers, these experts seldom help advance knowledge to the next step of "Heuristic." And without a heuristic there can never be an algorithm. Yet it is at stages 2 and 3 three that real process and its related scalability, reliability, and security begin to take shape.
 
So, rather than fighting to hire and retain only the best and the brightest, it may be time to start extinguishing experts (figuratively, not literally). Where there is an expert, there is knowledge waiting to be uncaged in a way that can release organizational productivity and growth.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Thu, 20 May 2010 13:32:00 -0700 Like a Start-Up, Touched for the Very First... http://humanventures.net/like-a-start-up-touched-for-the-very-first http://humanventures.net/like-a-start-up-touched-for-the-very-first
 
Humor me for a minute and think back to your first post-college job search. Be honest with yourself. It was awful, wasn't it?

If you were like me or any of my friends, the process could not have been more deflating. You are months from completing 17+ years of grueling education. It's almost over. Your hard work is about to pay off.

Then you look at the job boards. Everything seems to say:

"Required experience: 3-5 years in the industry in a similar role. Advanced degree strongly preferred"

Super. You have seventeen years of experience in an "industry" that ceases to exist post-college, developing "skills" that either 1) nobody cares about or 2) are not differentiating outside of school. 

At the same time, you have been fed the line for two decades that you can do anything, so dream big, set long-term goals, make sure to do something you really love, etc.

So what gives?

I had the opportunity recently to speak to a group of Innovation Scholars at my alma mater, St. Olaf College. In preparation, I was thinking of what advice I would offer them based on the experience I've had early in my career. Here's one that stood out:

BE OPPORTUNISTIC. TAKE RISKS!

Whatever your parents told you about setting clear career goals and having a ten-year plan - throw it out! When you are a young professional, you don't have the luxury of being strategic. Nor is that necessarily what's going to make you the most successful.  

When you are just getting started professionally, you are a typical startup entrepreneur.* Think about it...
  1. Real-world experience is limited. Beyond perhaps a couple of internships and your pending degree, your resume looks pretty anemic. You have never had direct reports or managed a multi-million dollar project/initiative. Unless you are a whiz-kid, you have yet to develop anything proprietary. So the likelihood of landing that management job with the F500 company down the road is essentially nil. Similarly, most entrepreneurs, even of fast-growing companies, are under-qualified on paper. As a result, their odds of being catapulted to the head of the crowd through VC or other institutional funding are extremely limited.
  2. Opportunity costs are low. Let's face it, if you make a bad first career move, the impact is pretty limited. You won't have missed out on much in terms of foregone income (the alternative wasn't a six-figure executive salary) or learning (certainly, some jobs teach more than others, but during the initial stages of your career, you have so much to learn that just about any job can provide a valuable education). Likewise, it's the relatively inexperienced, poorly paid person with the lowest opportunity cost who makes the strongest candidate for entrepreneurship. Start-up entrepreneurs are usually NOT former high-powered executives, because these individuals' opportunity costs are so high.
  3. Cash is king. Again, just like a startup entrepreneur with limited savings and no real access to financing, keeping the lights on tends to take priority over pursuing your lifelong dream, when push comes to shove. 
So, my advice? Forget the strategic career plan. Forget the dream that you've had since second grade. At least for a few years.

As with a start-up entrepreneur, being opportunistic and adaptable is more important than being strategic. Keep an open mind and put your name out there. Don't be too picky and don't get depressed when you can't find the perfect job.
 
Find an interesting opportunity that will pay the bills, work hard to extract as much income, learning, and contacts from it as you possibly can, and when the next opportunity comes along, move on. By the time you are five to seven years into your career, you will have a base of experiences, skills, and savings that will allow you to dream bigger and be more strategic. You'll have stories that you can talk all about in that dream interview. And you will have enjoyed the process a whole lot more.
 
 
*Typical start-up characteristics taken from Amar Bhide's, "The Origin and Evolution of New Businesses."  Read it!

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Thu, 20 May 2010 11:02:18 -0700 Google TV Ad is Up! http://humanventures.net/google-tv-ad-is-up http://humanventures.net/google-tv-ad-is-up
 
 

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 14 May 2010 07:10:56 -0700 The New Poor - The Economy Shifts, Leaving Some Behind http://humanventures.net/the-new-poor-the-economy-shifts-leaving-some http://humanventures.net/the-new-poor-the-economy-shifts-leaving-some

Additionally, the unemployment numbers show a notable split in the labor pool, with most unemployed workers finding jobs after a relatively short period of time, but a sizable chunk of the labor force unable to find new work even after months or years of searching. This group — comprising generally older workers — has pulled up the average length of time that a current worker has been unemployed to a record high of 33 weeks as of April. The percentage of unemployed people who have been looking for jobs for more than six months is at 45.9 percent, the highest in at least six decades.[...]

Of course, just as there is a structural decline in some industries, others enjoy structural growth (the “creative” part of “creative destruction”). The key is to prepare the group of workers left behind for the growing industry.[...]

“You can bring the jobs back for some of these people, but they won’t be in the same place,” says Thomas Anton Kochan, a professor of management at the Massachusetts Institute of Technology.

I find baffling just how much time and energy we put into trying to save jobs that are becoming obsolete. Employing people is obviously very important, but productivity is what fuels job growth and prosperity in the long run. Employing people by holding back productivity growth is not a viable long-term strategy.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Sat, 08 May 2010 12:19:39 -0700 Do Smarter Workers Work Less? - Economix Blog http://humanventures.net/do-smarter-workers-work-less-economix-blog http://humanventures.net/do-smarter-workers-work-less-economix-blog
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The linked article above has a nice summary of recent research by Richard Florida (of Creative Class fame) on the relationships, by state, between human capital, wages, hours worked, and numbers of immigrants.

Apparently blue-collar workers are right to complain that management doesn't work as hard as they do ;)...

Oh, and the complaints about immigrants deflating wages - FALSE! (at least on average).

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Sun, 02 May 2010 19:12:00 -0700 Three Things Every Business Needs http://humanventures.net/three-things-every-business-needs http://humanventures.net/three-things-every-business-needs
Some recent self-reflection and mentoring of soon-to-be alumni of my alma mater, St. Olaf, have caused me to think hard about those traits that make a person successful, regardless of the road they pursue.  

Reading Amar Bhide's "The Origin and Evolution of New Businesses" has prompted me to think about what assets might allow a business to be successful, no matter what road it pursues, both initially and over time. Here is a try at three:

Human Capital - Intelligent and open-minded people are more capable of adapting to the major external changes that determine the life or death of a company, both initially and when it is well-established. Execution and process-oriented people ensure that an organization (profitably) realizes whatever vision it sets out to achieve.  Hire and retain people like this, and you'll be well on your way.

Social Capital - This all about reputation and relationships. Build a strong brand, and do good by your customers, vendors, and employees. If you do, your ability to introduce new products and transform your business will be greatly facilitated.

Financial Capital - Money, like people and relationships, is fungible. If you can build a strong cash base and/or develop the reputation and relationships required to readily raise money, you can be much more strategic and planful in your execution.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Sat, 01 May 2010 15:45:21 -0700 Modern Strategy and Hinduism: Finding Parallels - The Conversation - Harvard Business Review http://humanventures.net/modern-strategy-and-hinduism-finding-parallel http://humanventures.net/modern-strategy-and-hinduism-finding-parallel

Strategy used to be about protecting your existing competitive advantage. Today, it's about finding the next advantage. Strategy starts to decay the moment it's created. That's why corporations must develop strategies that address tomorrow's business realities. Strategic actions that companies take belong in one of three boxes:

Box 1 = managing the present
Box 2 = selectively abandoning the past
Box 3 = creating the future

The first box is about improving your current businesses. Boxes 2 and 3 are about innovation, breakout performance, and growth. Most organizations restrict their strategic thinking to Box 1...

In some ways, to understand these three boxes is to understand Hinduism . Though the Hindu religion recognizes 330 million gods, there are only three main Hindu deities: Vishnu, the god of preservation; Shiva, the god of destruction; and Brahma, the god of creation. The correspondence between the three boxes and the three Hindu gods is clear...

According to Hindu philosophy, preservation-destruction-creation is a continuous cycle without a beginning or an end. The three gods play an equally important role in all three phases of that process.

Full post at blogs.hbr.org

I found this recent HBR blog post by Vijay Govindarain wonderful and fascinating.

Over the years, much has been made of the link between religion, culture, and economic success. However, most of this has focused on the West and, specifically, the U.S.

From de Toqueville to Weber, scholars have praised the Protestant Work Ethic and Americans' proclivity toward self-help and civic engagement. While these may in fact contribute to the U.S.'s economic success, they are far from the full list of necessary and sufficient conditions for growth.

The post above sheds light on the fact that a range of cultural factors can contribute to economic growth. Some societies will score higher on certain elements while other societies will benefit from a special advantage in other areas.

All in all, a fascinating and important idea.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Sat, 01 May 2010 14:55:32 -0700 Changing the Nature of Ownership Online http://humanventures.net/changing-the-nature-of-ownership-online http://humanventures.net/changing-the-nature-of-ownership-online
Lala

I've been furious about the Lala.com shutdown since the announcement came out yesterday. 

With the many irate Facebook and Twitter postings (most of them referencing Steve Jobs) now out of my system, I have had time to reflect more thoughtfully on why the Lala shutdown has been so difficult to accept.

Perhaps like to a lot of Lala users, I took full advantage of option to purchase unlimited web streaming rights for $0.10/track. I used it to expand my library to include exciting new genres and artists that I had discovered on my favorite alternative radio station, the Current (http://thecurrent.org), as well as music I was stumbling across on Pandora, Lala, and the like. 

The ease and affordability of using the $0.10 streaming option allowed me to grow my catalog in a way that was incredibly fun and enriching.

And now it's gone. 

I knew Lala disappearing was always a possibility (albeit a remote one), and I knew that buying rights to stream a track carried risks that buying the actual mp3 or CD doesn't. But that didn't stop me from attaching myself to the music in a way that made me feel as though it really was mine.

And therein lies the rub.

As more of our digital lives move to the cloud, more and more products can be delivered through a subscription model that provides you with access but not ownership in the traditional sense. 

As long as the company is around to provide the service, and as long as you're willing to pay for it, the distinction between access and ownership means very little. But as soon as either of those things cease to be true, the difference between access and ownership becomes glaring. 

Steve Jobs had every right to shut down Lala. Apple has no obligation to pay me back for all of those $0.10 acquisitions (though, in their one graceful move in all of this, I will get iTunes credit). And nobody is required to help me re-create my (yes, MY!) Lala catalog somewhere else. And that just sucks.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 30 Apr 2010 08:22:00 -0700 If I Were a Senator in the Goldman Sachs Hearings... http://humanventures.net/if-i-were-a-senator-in-the-goldman-sachs-hear http://humanventures.net/if-i-were-a-senator-in-the-goldman-sachs-hear
I watched four hours of the Goldman Sachs Senate hearings yesterday evening. Mind-boggling to watch them continually skirt the question of fiduciary responsibility based largely on the rationale that 1) nobody knew for sure what would happen in the housing market, so they could not reasonably advise clients on related investments; and 2) as "market-makers" they just faciliate transactions.
 
I couldn't get my mind off the topic even as I woke up this a.m. Inevitably, I started thinking about what I would have liked to say, especially to the Birnbaum, Sparks, Swenson, and Tourre crew. It goes something like this: 
 
"Gentlemen, the bottom line is that fiduciary responsibility has nothing to do with precognition.  No doctor, lawyer, board member, or financial advisor can predict the future. Yet all share a fiduciary responsibility to use their expertise to help clients make decisions that reflect their best interest.
 
It's clear by your comments that none of you feel that this responsibility pertained to you in your supposed role as market-maker, despite the fact that your increasingly short positions in these deals clearly reveal that the group ultimately held an opinion on the value of the securities and underlying assets. That's a very serious problem by itself - one that led many of your clients to lose immense amounts of money while you gained from betting on the other side. And it does not even begin to bring into consideration the potential manipulation of rating agencies and collusion with institutional clients who were helping you put together these ABS deals."
 
What would you say? 
 
 
 

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 23 Apr 2010 08:36:50 -0700 Infographic: The Road to a Facebook IPO | Fast Company/GigaOM http://humanventures.net/infographic-the-road-to-a-facebook-ipo-fast-c-1 http://humanventures.net/infographic-the-road-to-a-facebook-ipo-fast-c-1
Media_httpimagesfastc_uwyon

Will be REALLY interesting to see where the market values Facebook.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Thu, 22 Apr 2010 17:28:00 -0700 Biology, Social Capital, and Trust in Government http://humanventures.net/the-biology-social-capital-and-trust-in-gover http://humanventures.net/the-biology-social-capital-and-trust-in-gover

20100422 Atc 10 by Npr Listen on Posterous

 

A great "All Things Considered" piece today on NPR discussing the interaction between neurobiology, social capital, and trust in government with mention of a couple of academics I follow, Robert Putnam (of "Bowling Alone" fame) and Paul Zak at Claremont Graduate University.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Mon, 19 Apr 2010 11:47:19 -0700 The Demographic Dividend http://humanventures.net/the-demographic-dividend http://humanventures.net/the-demographic-dividend
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Relative to my previous post, the "demographic dividend" is the idea that underlies the theory that India's economic expansion has barely begun. Looks like Sub-Saharan Africa also holds major potential, though it surely lags well behind India in terms of governance, health, education, and infrastructure.

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Mon, 19 Apr 2010 09:09:00 -0700 It's Time to Re-Visit India http://humanventures.net/its-time-to-re-visit-india http://humanventures.net/its-time-to-re-visit-india

 I'm reading two fascinating books on India that are making me think again about the country's economic relationship with the West.

The first is "Imagining India" by Nandan Nilekani, CEO of Infosys, and the second is "India's Global Powerhouses" by Nirmalya Kumar at London Business School

The most powerful take-away from these books is that Indians may be the future of the global workforce

The West and also China, due to its one-child policy, are facing the reality of smaller workforces supporting aged populations. This means lower total output, less saving and investment, and slower economic growth. 

The baby boom that fueled decades of prosperity is over in the West and slowly ending in China, while India is in the thick of its own demographic boom, projected to last until about 2050. According to Nilekani's sources, by 2020 India will have an additional 47 million workers, a number equivalent to about 1/3 of the total US labor force and roughly equal to the projected aggregate workforce shortage in the West. 

To boot, India is already graduating far more engineers and technical professionals than Western universities, and Indian-owned companies often spend far greater amounts on training than their Western counterparts, in order to keep employees' skills updated.

If that wasn't enough, aided by the scale advantages associated with operating within such a massive domestic economy, and because of the need to serve relatively low-income customers, many Indian companies have developed unique low-cost business and operating models that allow them to be massively profitable on a global stage. Those profits are fueling increasing numbers of large acquisitions of Western firms (see Kumar for more on this). Suddenly, more and more workforces across Europe and the US find themselves working for Indian bosses.

It's easy to get overly bullish on India. There has been a great deal of hype surrounding the country and its economic potential, and slow change has caused many of us to become skeptical. Still, fundamental indicators continue to suggest that India's economic transformation is slowly but surely changing the global stage. 

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker
Fri, 16 Apr 2010 08:41:00 -0700 How to Transform a City... http://humanventures.net/how-to-transform-a-city http://humanventures.net/how-to-transform-a-city

Absolutely mind-blowing (and, at points, hysterical) documentary about the drastic transformation Bogota underwent in the mid- to late nineties and early 2000s. There are 5 more parts to the documentary, if you like what you see.

Thanks to @acolmenares for discovering it!

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http://files.posterous.com/user_profile_pics/388282/Seattle1.jpg http://posterous.com/users/3siosTQdSUEN Mike Shoemaker @soccapital Mike Shoemaker